CCHA | TUPE Transfer


Supporting Cardiff Community Housing Association to insource and integrate their repairs and maintenance team

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“Andrew comes with a range of ideas; he's hugely creative and hugely solution focussed, he's the full package really. He gives me clarity and pragmatism, which for a Chief Executive like me, is really important.”

Hayley Selway
Chief Executive


Cardiff Community Housing Association; responsible for over 3,000 homes in Wales

  • Cardiff Community Housing Association (CCHA) is a community-based Registered Social Landlord.
  • CCHA rents homes to over 3000 families in Splott, Butetown and Adamsdown
  • CCHA works with tenants to transform their lives, in some of Cardiff's most disadvantaged neighbourhoods.


Transfer a group of employees from an outsourced provider into the organisation with no interruptions to service (...during a pandemic)

  • CCHA decided to insource its repairs and maintenance service in late 2019, to deliver greater value for money and create resilience in its services.
  • In early 2020, we were commissioned to manage and deliver the TUPE project.
  • A group of employees would transfer to CCHA on 1st April 2020.


Clear, honest and open communication throughout the transfer process

  • We worked together with the in-house HR Team and quickly got up-to-speed.
  • We joined CCHA's project team and took responsibility for the people aspects of the change project.
  • We communicated with project leaders weekly, regularly met transferring employees, resolved queries, and began integrating the new team with existing CCHA colleagues.


Service and employees transferred; no disruption to service delivery

  • The team transferred without interruption to tenant services – no mean feat at the start of the COVID-19 pandemic!
  • No grievances, complaints or resignations were received.
  • We supported our client to offer aligned Terms and Conditions of Employment; 100% of incoming employees voluntarily accepted the new contract.
  • As the teams integrated into CCHA, transferred colleagues have been promoted and developed into new roles.

Do you need help with TUPE?

Are you a business looking to insource services from a supplier, take over a contract you've won, and transfer a group of employees into your team? Are you wondering where to start?

If you are looking for a HR Consultancy to help you with the TUPE Transfer and guide you as you integrate your new team into your company, then you need to speak to us.

Our experienced CIPD accredited consultants will help you every step of the way.