Laser Clinics UK | Response to COVID-19


Enabled a multinational team to rapidly close, manage furlough and safely reopen their businesses

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You can count on us in a crisis

“Andrew provided timely, calm and well-informed HR advice and consultancy to us at a very challenging time for our business.

I would highly recommend his steady, professional and authoritative guidance.”

Bridget Healey
Acting General Manager


Laser Clinics UK, part of Laser Clinics, a global leader in aesthetics treatments

  • Laser Clinics operates over 200 clinics globally; the largest cosmetic clinic in the world, with more than 2,500 staff performing over 4.2 million treatments a year.
  • Laser Clinics United Kingdom (LCUK) opened its first UK location in September 2019.
  • LCUK operates a shared ownership model, working with franchisees and independent owners.


Immediate closure of all UK locations and furlough all UK-based staff

  • In line with UK Government restrictions from March 2020, all clinics in the UK were closed overnight.
  • The Corporate Leadership Team was based in Australia, where different lockdown rules applied.
  • The UK General Manager needed support and guidance to safeguard UK employees and jobs.

Calm under pressure

“When the COVID-19 pandemic hit the UK, Andrew’s support was invaluable.

Giving practical advice to a group of independent business owners is no small task; somehow Andrew found a way to give each of us what we needed.”

Sue Molloy
General Manager


Practical and pragmatic HR advice in response to the COVID-19 pandemic

  • Virtual leadership team briefings to franchisees and employees.
  • Support to furlough teams and gradually return teams from furlough and reopen businesses safely.
  • Support client to setup a UK-based HR Service to provide clinic owners with HR advice.
  • Partnered with Australian Corporate Team as their UK-based Strategic HR Consultant.


Service and employees transferred; no disruption to service delivery

  • Franchisees and corporate teams felt supported and reassured.
  • Several managers described our service as “invaluable".
  • No grievances were received by clinics.
  • All clinics were temporarily closed and later reopened safely, in line with UK Government advice.

Do you need help to retain talent through challenging circumstances?

Is uncertainty or volatility making you re-think your business plans? Do you need to make some changes to your structure and wondering where to start? 

If you are looking for a HR Consultancy to help you a difficult period, then you need to speak to us. We can work effectively as a dedicated project leader, as part of your in-house team, or as an advisor to your executives, board and senior management.

We're ready to help you achieve your business goals through your people, and to overcome the challenging circumstances you face.